Business as Usual (and all the things in between)

Upfront Disclosure Won't Hurt Your Customer

Seeded on Wed Jul 29, 2009 11:41 PM EDT ()

A customer has the right to know the fine print of every business transaction. Thus, an upfront disclosure does not only make the customer make better decisions, but also make him cared for.

business, customer-experience, customer-service

The End of Wall Street's Boom

Seeded on Mon Jun 29, 2009 1:58 AM EDT (Portfolio.com: Top 5)

The collapse of the big industry that is Wall Street could have been prevented perhaps. But since it already happened, the best thing to do is to pick up the pieces, learn from the mistakes and move forward.

business, wall-street, finance, financial-crisis

Understanding the Customer Value

Seeded on Sat Feb 28, 2009 3:49 AM EST (CustServ)

We always talk about valuing our customers, giving importance to them. But I think there's still little that we know about the value of our customers.

business, customer-service, business-strategy, customer-value

American Airlines to charge for checked baggage

Seeded on Mon May 26, 2008 3:47 AM EDT (The L.A. Times)

These days, we are no longer surprised by flight delays or lost luggage. In fact, we are surprised when there are no delays!

travel, airlines, american-airline

Smart Business Should Be Smart

Fri Apr 18, 2008 2:56 AM EDT

If the name of your business is Smart, then the least you can do is to live up to that name. Put up smart solutions and operate on smart solutions.

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business, smart, telecommunication

Philippines Faces IT Skills Shortage

Seeded on Thu Apr 17, 2008 1:59 AM EDT (Business Week)

Picture this: Investors coming in to the country are mostly IT-related, and most graduates are into medical- and service-related courses. The country is basically agricultural.

technology, jobs, it, employment, workforce

Using a Founding Father to Promote the Art of Letter-Writing

Seeded on Wed Mar 19, 2008 10:27 PM EDT (The New York Times)

I miss those days when hearing from someone is waited with anticipation. You get excited just by seeing the postman walking down your door. And the best part is tearing up that envelope and seeing those hand-written strokes open the door to another world.

entertainment, communication, handwriting, letter-writing

Video Depot Celebrates 25 Years of Business!

Seeded on Wed Mar 19, 2008 5:06 AM EDT (mydesert.com)

As technology gets more modern, who would think that it will also level off competition, and in fact kill off businesses.

entertainment, innovation, customer-service

Treat Your Customers Special

Wed Feb 13, 2008 4:45 AM EST

February 14 is literally a red-letter day for people who believe in celebrating romantic love. Here in Manila, couples fill up the restaurants and hotels on the day itself, and even a day before or after.

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business, customer-experience, customer-service, valentines-day

Customer Service in the Eyes of a Child

Tue Feb 5, 2008 10:30 PM EST

We went malling again yesterday, as we would often do every weekend. It's a form of bonding time with the kids. This time, we went to Shangri-la Plaza Mall. My elder son said that it had been a while since we last went there, so off we went.

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business, customer-experience, customer-service, shangri-la-plaza-mall